Terms of service

General Terms and Conditions of Totalprotex B.V.

Version: 12 November 2026

Article 1 – Definitions

Totalprotex: Totalprotex B.V., the seller (see Article 2).
Customer: any natural or legal person who enters into a contract with Totalprotex.
Consumer: a customer who is a natural person acting for purposes outside their trade, business, craft or profession.
Business customer: a customer acting for purposes of their trade, business or profession, including resellers.

Article 2 – Seller details

Totalprotex B.V.
Jonkheer de la Courtstraat 7
5251 JD Vlijmen, the Netherlands
Online shop without a physical store.

Phone: +31 (0)40 269 3355 (Monday to Friday, 08:30–17:00 CET)
Email: info@totalprotex.eu
Dutch Chamber of Commerce (KvK): 63943905
VAT number: NL855462826B01

Article 3 – Scope

These terms apply to every offer made by Totalprotex and to every contract between Totalprotex and the customer, whether concluded via the online shop, by email, by phone or on the basis of a quotation. Where a provision applies only to consumers or only to business customers, this is stated.

A business customer's own terms (such as purchasing conditions) apply only if Totalprotex has accepted them in writing.

These terms can be viewed on the website before the contract is concluded and can be saved or printed. The Dutch version is the original; this English version is an equivalent translation. The contract language is English.

Article 4 – The offer

The offer contains a complete and accurate description of the products. Images are representative, but colours may differ slightly depending on the screen. If an offer has limited validity or is subject to conditions, this is stated explicitly. Quotations are non-binding and valid for the period stated in them.

Obvious errors in the offer, such as clearly incorrect prices, do not bind Totalprotex.

Article 5 – The contract

The contract is concluded when the customer places the order using the order button with an obligation to pay. Totalprotex confirms receipt of the order by email without delay. Before submitting the order, the customer can check and correct all information entered at checkout. Totalprotex stores the contract text; the customer receives the order details and these terms in the order confirmation by email and can view their orders in their customer account.

Totalprotex may refuse an order within 2 working days if there is a justified reason, such as suspected fraud, an incorrect address or a product that is no longer available. Any payment already made will then be refunded immediately.

The minimum order value is €30 in products, including VAT (excluding shipping costs). Orders consisting only of outlet items have no minimum; for mixed orders, the regular (non-outlet) items must together amount to at least €30 including VAT.

Article 6 – Prices

All prices in the online shop are in euros and include VAT. Business customers can display prices excluding VAT using the switch on the website. Shipping costs are shown separately in the basket and at checkout before the order is completed.

For deliveries to business customers in another EU member state with a valid VAT number, the reverse-charge mechanism applies and 0% VAT is invoiced. For deliveries to Switzerland and other countries outside the EU, import VAT and customs duties may apply unless they are shown and collected at checkout.

The price applicable at the time of the order applies.

Article 7 – Payment

The customer pays using one of the payment methods offered at checkout. Available payment methods may differ per country; the current overview is shown at checkout.

Prepayment by bank transfer: the order is processed once payment has been received. Please state the order number as the payment reference.

Payment on account (business customers only): business customers can pay on account after approval by Totalprotex. The payment term is stated on the invoice (for example 15 or 30 days from the invoice date). Totalprotex may restrict or withdraw this option at any time, in particular if the payment term is exceeded.

Late payment: a business customer is in default upon expiry of the payment term without notice being required; Totalprotex may then charge statutory commercial interest and collection costs and suspend further deliveries until all outstanding amounts have been paid. For consumers, the statutory rules apply.

Article 8 – Retention of title

Delivered products remain the property of Totalprotex until they have been paid for in full.

Article 9 – Delivery

Totalprotex delivers to the address provided by the customer, in the countries offered at checkout. Islands of Spain, Portugal and Italy are excluded. Outlet items are delivered only in the Netherlands, Belgium and Germany.

Orders are processed within 1 to 2 working days and then shipped with DHL, DPD or GLS. Delivery time after shipping is normally 4 to 5 working days to the Netherlands and Belgium, 2 to 3 working days to Germany, 6 to 7 working days to Spain and Italy, 6 to 10 working days to Portugal and 4 to 7 working days to Switzerland; for other countries, see the delivery time at checkout. Express shipping to the Netherlands, Belgium and Germany is available at an extra charge. Printed items: see Article 11.

Delivery times are indicative. If an order cannot be delivered within 30 days, we will inform the customer, who may then cancel the contract free of charge; any payment already made will be refunded within 14 days. Totalprotex may deliver an order in parts at no extra shipping cost to the customer.

The risk of loss of or damage to the products remains with Totalprotex until delivery to the customer.

On request, we deliver to resellers neutrally, without reference to Totalprotex on the packaging.

Article 10 – Right of withdrawal (30 days)

We have voluntarily extended the statutory 14-day withdrawal period to 30 days. Business customers are granted a contractual 30-day return right on the same conditions; they have no statutory right of withdrawal.

The direct costs of returning the goods are borne by the customer. Totalprotex bears the return costs in the case of an incorrect or incomplete delivery, if the product is defective on delivery, or if it has become defective within 6 months of delivery.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The withdrawal period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, in the case of delivery in several parts, of the last good.

To exercise the right of withdrawal, you must inform us (Totalprotex B.V., Jonkheer de la Courtstraat 7, 5251 JD Vlijmen, the Netherlands, phone +31 40 269 3355, email info@totalprotex.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online using the "Withdraw from contract" button on our website (link in the footer of every page). If you use this function, we will send you without delay, on a durable medium (e.g. by email), an acknowledgement of receipt with the content of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the return address indicated in our returns portal or in our confirmation, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The return addresses are: for Germany, Austria and Switzerland: Logiful GmbH / Totalprotex, Ketziner Straße 122, 14476 Potsdam, Germany; for Spain and Portugal: Thyman, Rua José Cupertino Ribeiro 13, 2635-047 Rio de Mouro (Sintra), Portugal; for all other countries: Totalprotex B.V. / PackNed, De Huufkes 92, 5674 TM Nuenen, the Netherlands. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to:

goods made to the consumer's specifications or clearly personalised (e.g. items printed or embroidered with a logo or name);
sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To Totalprotex B.V., Jonkheer de la Courtstraat 7, 5251 JD Vlijmen, the Netherlands, info@totalprotex.eu:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
– Ordered on (*)/received on (*)
– Order number
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

Article 11 – Printed and personalised items

Printed or personalised items are only produced after the customer has approved by email the digital proof that Totalprotex sends after the order. By approving it, the customer accepts the position, size, spelling and colour of the print. Deviations already visible on the approved proof are not considered printing errors. The delivery time starts upon approval.

These items cannot be exchanged or returned. Statutory warranty rights are not affected; please report any printing error or defect in the garment, preferably within 14 days of receipt, to info@totalprotex.eu.

The customer warrants that they are entitled to use the logos, names and texts supplied and indemnifies Totalprotex against third-party claims in this respect.

Article 12 – Conformity and warranty

Totalprotex guarantees that the products conform to the contract and to the specifications stated in the offer. Consumers always enjoy the statutory legal guarantee of conformity under applicable law. Any manufacturer's warranty applies in addition and does not limit statutory rights.

Business customers must inspect the products immediately upon receipt and report visible defects, incorrect quantities or incorrect items within 8 days of receipt, and hidden defects within 8 days of discovery and no later than 12 months after delivery. In the case of a justified complaint, Totalprotex chooses between repair, replacement or a credit note.

Information and advice from Totalprotex on standards and protection levels of personal protective equipment are indicative. The business customer remains responsible for choosing the appropriate protection for its own working conditions.

Article 13 – Liability (business customers)

Towards business customers, Totalprotex's liability is limited to direct damage and to no more than the invoiced amount of the order to which the damage relates. Totalprotex is not liable for indirect damage, such as consequential loss, loss of profit or business interruption. These limitations do not apply in the case of intent or gross negligence, personal injury, or where mandatory law provides otherwise. Towards consumers, the statutory rules apply.

Article 14 – Resellers

Additional arrangements may apply to resellers, such as a dedicated range, discounts and payment on account, which are agreed individually. Otherwise these terms apply. Reseller discounts do not apply to outlet items.

Article 15 – Customer service and complaints

For questions or complaints, contact us at info@totalprotex.eu or +31 (0)40 269 3355. You will receive a reply within 2 working days and a substantive answer within 14 days.

Article 16 – Privacy

Totalprotex processes personal data in accordance with its privacy policy.

Article 17 – Applicable law and jurisdiction

Dutch law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.

Disputes with business customers are submitted to the competent court of the Rechtbank Oost-Brabant (the Netherlands). Consumers may bring proceedings before the courts competent under the law.

Article 18 – Changes

Each order is governed by the version of these terms in force at the time of the order.