Shipping
Free shipping from €300 (incl. VAT)
We offer free standard shipping on orders from €300 (incl. VAT).
Shipping costs
Standard shipping: €7.50 excl. VAT (€9.08 incl. 21% VAT) for orders under €300 (incl. VAT). Free from €300.
Express shipping (Netherlands, Belgium and Germany): €15.00 excl. VAT per order. That is €18.15 incl. 21% VAT for the Netherlands and Belgium and €17.85 incl. 19% VAT for Germany. You can select this option at checkout.
Switzerland: €15.00 per order, free from €350.
Delivery times
We process your order within 1 to 2 working days. After that, your package is delivered. If you order on a weekend or public holiday, the next working day counts as the first processing day.
| Country | Standard | Express shipping |
|---|---|---|
| Netherlands and Belgium | 5-7 working days | 3-4 working days |
| Germany | 3-5 working days | 1-2 working days |
| Spain and Italy | 7-9 working days | not available |
| Portugal | 7-12 working days | not available |
| Switzerland | 5-9 working days | not available |
| Other EU countries | see delivery time at checkout | not available |
These are average delivery times from the moment you place your order, including 1 to 2 working days of processing. During busy periods, it may take slightly longer.
Track your shipment
As soon as your package has been shipped, you will receive an email with a track & trace link. Our packages are usually shipped with GLS, DPD or DHL. If the carrier offers this (which they usually do), the email will also include the delivery time slot and what you can do if you are not home, such as providing an alternative delivery address.
Stock
Everything you can order in the webshop is in stock, unless stated otherwise. Looking for an item that is not available in the webshop? Contact us: we can often deliver it within approximately 10 working days.
Pickup
Total Protex is an online shop without a physical address. Pickup is therefore not possible.
Not receiving emails?
We always send an order confirmation, a shipping confirmation and an invoice. If you have not received these, please check your spam or junk email folder.